MBA 6540 - CSM and SaaS

Unit(s): 2

“Customer Success Manager” is the fastest growing new role in the technology industry. This course examines this role, with special attention to duties, goals, and performance metrics. We also explore the economics of Software-as-a-Service (SaaS) which are driving the increased demand for CSMs.

Prerequisite: MBA 6001 with a minimum grade of C
Restriction: Degree restricted to Master of Business Admin
School of Management