BUS 484 - Hotel Management

Unit(s): 4

This course provides students with a thorough understanding of how a successful hotel or lodging enterprise consistently exceeds the expectations of its guests, while simultaneously delivering a financial return to investors. Students will understand the roles of and relationships between hotel management, responsible for the hotel’s day-to-day operation; the brand, typically established through a franchise agreement; and the hotel’s ownership, which owns the underlying hospitality real estate asset. The emphasis of the course is on the successful day-to-day operation of the hotel through the implementation of sound service management concepts and theories. The course takes an in-depth look at guest services, housekeeping and laundry, food and beverage, and maintenance operations, as well as at the management of labor productivity, expense control, sustainability, and the successful marketing of a lodging business.

Prerequisite: BUS 388
Restriction: Field of study restricted to Hospitality Management Major
School of Management